When should I send in documents?

You will receive an email from LeoVegas asking you to submit a specific document to validate your customer details. It may happen that we need certain documents at different times and request individual documents several times, e.g. a new ID card to keep your account details up to date.

How do I upload my documents?

You can use our document upload feature in your account. Click on "My Profile" and then select "Account Verification". Make sure you have your documents ready before calling the upload function!

What type of documents do you require? 

Proof of identification - In order to verify your identity, we require a government-issued photo ID showing the place of birth. This ID should be valid and current. All four corners of the document and the photograph must be clearly visible. Please do not cover any part of the document!

Face recognition - In addition to an ID card, we will also request face recognition, in which you will be asked to start your webcam or camera and a picture of your face will be taken. This recording is then compared with your proof of identification.

Proof of address - We require an electricity, water or gas bill, letter or other bill issued within the last 3 months. You can take a screenshot of your online invoices or otherwise take a photo of the document and upload it. Any non-essential personal information contained in this document may be redacted. The following information must be clearly visible in this document: Your name Your address The date of issue (within the last 3 months) The company name / company logo

Check that all information is legible before uploading your document for review.