We're sorry that you encountered a problem during your game!
Unfortunately, game rounds can sometimes experience technical difficulties and winnings are not credited to your account immediately. In this case, please first try to clear the cache and cookies in your browser and restart your device - this might solve the problem immediately!
In some cases there is just a simple delay before the win is active and credited to your account. If this is not the case - do not panic! The game rounds are saved in the system and we can do a check in our technical department to determine your winnings! Please let our customer service know the time and date of the game round and the name of the game that has the problem!