As a rule, documents are rejected if they do not meet our requirements. We need certain information on the document to be able to verify it correctly.
If the required information is not included, we will have to request the document again. During the verification process you will be informed if something could not be accepted and why so that you can re-upload the document with the required information visible.
To speed up the verification process, review the required information that the document must contain before sending it to us.