If a game does not load or freezes, we recommend first clearing the cache and browser cookies, restarting the device, and then opening the game again. Alternatively, you can try opening the game with a different browser or device.
If the problem persists, we recommend contacting our customer service. We try to ensure that our games are live at all times. In the event of technical errors or maintenance work being carried out, we inform our customers accordingly on our homepage.